If your Mitigating Circumstances application is rejected, read the decision carefully so that you understand the reasons.
The decision may explain that:
- The circumstances were not considered eligible under the procedure
- The evidence was insufficient, unclear or did not cover the relevant period
- The application was submitted after the deadline
- There was not enough information to show how the circumstances affected the assessment
If you believe the decision is wrong, appeal straight away to the Mitigating Circumstances Team. Follow the instructions in your decision email and make sure you meet any deadline given.
In your appeal, explain clearly why you believe the decision should be reviewed and include any further evidence that supports your case.
The Advice Service can help you understand the decision, identify the points you may need to address and review your appeal before you submit it. You remain responsible for sending the appeal to the Mitigating Circumstances Team and meeting the deadline.